Caught out by complex keypad at car park
Sir, White Moss Common car park, beside Grasmere, is very popular with visitors to the Lakes, including those from overseas, as it as a good starting point for many excellent short walks.
Lowther Estates, as land owner, has contracted Park with Ease (ironic title!) to operate the car park. It has installed a sophisticated new parking machine which recognises car registration numbers and charges accordingly.
However, the machine’s control panel/keypad is like none I’ve seenelsewhere and is quite complex to operate and has few instructions.
On 3rd June I parked here and onleaving paid the appropriate fee. The machine neither gave me a receipt nor seemed to be provided with any means to reclaim my money and start again, so I left hoping all would be well. On returning home I decided to complain but could not find any contact details for the car park operators, so I e-mailed Lowther Estates.
However, Park with Ease is now trying to fine me £25. On appeal it has accepted that I did pay the £2 parking charge but claims that as I keyed in the wrongregistration number I am still liable for the penalty charge.
My dispute with the company continues, but I wonder how many other drivers,perhaps from elsewhere in Europe or the USA, have been caught this way. What a friendly impression of our county it gives! Yours etc,
Owsen Place, Lamplugh.